Help Center

You have two options:

OPTION 1

visit https://naturalfactorsusa.returnscenter.com and use your order number and email.

OPTION 2

Step 1. Login and go to My Account.

Step 2. Select My Orders.

Step 3. Click Return next to the product you wish to return. Note that only fulfilled orders can be returned. If your order is unfulfilled, you will have the option to cancel instead.

Step 4. Follow step-by-step instructions.

We accept returns of unopened products within 45 days of receipt, and you may place a new order for an alternate product.

NATURAL FACTORS 45-DAY SATISFACTION GUARANTEE

At Natural Factors Nutritional Products Inc. (“Natural Factors”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Natural Factors product you purchased from the Natural Factors website or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days of the date of purchase.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Natural Factors 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

If you purchased your product from naturalfactors.com, please visit the Returns & Exchanges page (https://naturalfactorsusa.returnscenter.com) to initiate your request. You will need your order number and email address. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Natural Factors, or provide other information to assist Natural Factors in processing your request.

If you purchased your product from another authorized seller and are unable to return your product to the authorized seller from whom it was purchased, please contact us at 1-877-551-2179 or use the Contact Us form on our website (https://naturalfactors.com/pages/contact) to submit a Guarantee request and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Natural Factors, or provide other information to assist Natural Factors in processing your request.

You must submit your Guarantee request within 45 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

Natural Factors reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Natural Factors concludes that the purchaser has abused the Natural Factors 45-Day Satisfaction Guarantee. Natural Factors may amend or terminate the Natural Factors 45-Day Satisfaction Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 1-877-551-2179 or compliance@naturalfactors.com.